An extra fob, a lost key, a name to change on the letterbox, or a condominium document to produce for your bank or your notary ? One single request is enough : tick what you need.
Call us straight away on +352 27 99 72 72 to have the lost access deactivated. Do not wait for this form : a lost fob stays active until it has been deactivated.
📞 +352 27 99 72 72Access and condominium documents are often needed at the same moment : when moving in, when letting the property out, or when selling. Rather than two forms, a single list to tick — plus the quantity, so that we do not have to call you back to ask for it.
Fields marked with an asterisk are required — your details remain confidential.
Your request does not land in an anonymous inbox. Here is the route it takes.
As soon as you send it, your request is filed with the building's records and passed to your condominium's property manager. You may keep this page as a record of your request.
The property manager matches your request to the unit concerned and to your status as owner or tenant : some access and some documents can only be released to the owner.
The documents are sent to you, and access is ordered from the building's supplier. The terms — cost, collection or dispatch — are set out in the reply.
What we are asked most often about access and documents.
Yes, for the access you need day to day : fob, key fob, car-park remote control, name on the doorbell and on the letterbox. Simply state in the form that you are a tenant.
For a lock cylinder, however, the decision usually rests with the owner or with the condominium, depending on which door is involved : we check this before ordering.
The règlement de copropriété (condominium regulations), the acte de base (the deed establishing the condominium), the Energiepass (energy performance certificate) and the building insurance certificate are the documents most often asked for : they are needed by a bank, a notary, an insurer or a prospective tenant.
Condominium documents are released to the owner. A tenant may obtain some of them, but it is for the landlord to pass them on : tell us what they are needed for and we will point you to the right route.
Usually yes : a duplicate is made up by the building's supplier and charged at their rate. The amount depends on the equipment installed in your building, so it is not the same everywhere.
Your request is not an order : the terms are set out to you before anything at all is ordered.
Call us on +352 27 99 72 72. A lost fob goes on opening the doors of the building until it has been deactivated : that is a security matter for the whole building, and it is dealt with by telephone, not by form.
Ordering the replacement fob, on the other hand, can go through this page.
